Dongguan Star Machining Technology Co., Limited (“SM,” “we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”), along with our Cookie Policy and related documents, outlines how we collect, process, and safeguard your personal data when you visit our websites, use our platform, or engage with our quotes services. Please read this Policy carefully to understand our practices.

1. Information We Collect

We may collect and process the following categories of data:

• Information You Provide DirectlyWhen you register for our platform, request a demo, subscribe to newsletters, contact us, upload documents, or participate in surveys/events, you may provide:Name, company, job title, email address, phone number, postal address.

  Account login credentials.

  Payment or billing details (where applicable).

  Business interests, marketing preferences, and uploaded content.

• Information We Collect AutomaticallyTechnical Data: IP address, browser type, operating system, time zone, device identifiers.Usage Data: Page visits, clickstream, search history, session interactions, response times, and errors.

  Platform Usage: Interactions with our SaaS tools, AI agents, plugins (e.g., Shopify, Shopline, WordPress), and third-party ad integrations (e.g., Facebook, Google, LinkedIn, TikTok).

• Information From Third PartiesBusiness and trade data sources (e.g., LinkedIn, customs databases, advertising platforms).Partners providing analytics, payment, logistics, or advertising services.

  Social media integrations (e.g., messages, forms, leads generated through partner platforms).

2. Use of Data

We use your data for the following purposes:

• To deliver and improve our SaaS platform, AI agents, and cross-border marketing services.
• To provide customer support and respond to inquiries.
• To personalize content, automate marketing, and enhance user experience.
• To administer contracts, billing, and payments.
• To ensure security, detect fraud, and comply with regulatory requirements.
• To send marketing communications (if you have opted in).

3. Cookies

We use cookies and similar technologies for:

• Site functionality (e.g., maintaining user sessions).
• Analytics (e.g., tracking user behavior).
• Advertising optimization (e.g., retargeting).

You can manage cookie preferences in your browser settings. For details, refer to our [Cookie Policy].

4. Data Sharing

We may share your data with:

• SM Teams and Affiliates: For service provision and operational purposes.
• Subprocessors/Partners: Cloud providers, payment processors, analytics tools, and advertising platforms.
• Compliance: When required by law or regulation (e.g., court orders, government requests).
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

A current list of subprocessors is available upon request.

5. International Data Transfers

SM may transfer personal data outside your jurisdiction (including outside the EEA). We ensure appropriate safeguards, such as Standard Contractual Clauses or equivalent legal mechanisms, to protect your data during such transfers.

6. Data Security

We implement strict technical and organizational measures to secure your data, including:

• Encryption of sensitive data.
• Access controls and multi-factor authentication.
• Secure storage and regular audits.

No system is 100% secure; you share data at your own risk.

7. Data Retention

We retain data only as long as necessary for:

• Service provision.
• Legal compliance (e.g., tax laws, dispute resolution).
• Legitimate business purposes (e.g., analytics, fraud prevention).

Personal data may be anonymized or deleted once no longer required.

8. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent for marketing communications.

To exercise these rights, contact us at privacy@starmachining.com. We will respond within 30 days.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly.

10. Changes to This Policy

We may update this Policy periodically. Revisions will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For questions or concerns about this Policy, contact:

• Dongguan Star Machining Technology Co., Limited. (SM)
• Email: privacy@starmachining.com
• Phone: +86-13412417386
• Address: No. 2 Xinglian Street, Huangjiang Town, Dongguan city, Guangdong Province, China

Last Updated: July 2026